Product FAQ

How do I use my Scently Mask Diffuser?
You can find the instructions here.
 
How do I clean my Scently Mask Diffuser?
To keep your scently clean, you can wipe the outside of the diffuser and button with alcohol.

When will I Receive my Order?

For in-stock items, standard delivery takes 3 – 9 business days for North America and 20 - 60 business days for International. Please note that the number of days quoted refers to transit time only. Additional time (typically one working day) is required for processing in-stock orders. You can use your order number to track the status of your delivery. Order information generally becomes available 24 hours after you place your order.

How do I Change or Cancel my Order?

If you need to cancel or make any changes to your order, please email info@scently.ca within 2 hours of making your purchase with the subject line 'CHANGE OF ORDER' or 'CANCEL ORDER' and provide your full name, order number. Our team will get back to you shortly. 

What if I made a Mistake in my Shipping Address?
If you have made a mistake in your shipping address, please email info@scently.ca within 2 hours of placing your order. Please make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address. We will notify you by email to confirm the correction before proceeding with shipping.
The Scently diffuser will be very close to my face. Are the materials safe for skin contact?
Yes. The PLA bio-plastic and gold-coating are the only two materials which may be in contact with your skin. PLA is non-toxic and certified for safety by the Food and Drug Association (Conn et al. 1995) and frequently used for medical devices (eg: in orthopedics, to make leg casts (Narayanan et al. 2016)). Gold is chemically inert, antibacterial and will not react with your skin.
 
Read more about the safety of our materials here.
Is my diffuser durable? Will the magnets rust and the plastic break down?
Your diffuser is quite durable.
The magnets used are the strongest grade of neodymium magnets (N52) and are considered “permanent” as they will stay strongly magnetic. These magnets can tolerate thermal stress and other forms of environmental weathering. As they are coated with gold or nickle, they will not rust. The outer PLA plastic coating has high strength and stiffness under temperatures below 50°C/122°F (Markforged 2021). Your device should be kept out of direct sunlight and heat to preserve its appearance and extend its PLA plastic lifespan.

Read more about these materials here.

Are my Scently materials of low quality?

Absolutely not. We have made great efforts to carefully source premium materials for our diffusers. The PLA is made in Canada and USA (depending on color)— and our magnets are the highest-grade possible.

Read more about our materials here.

Will my Scently diffuser fall off as I move around? 

No, your diffuser is unlikely to fall off. The device is held together by the highest-grade of Neodymium magnets available. These magnets are super strong. Read more about why we have chosen to use Neodymium magnets here.

If the Neodymium magnets used are so strong, is it safe having this magnet so close to my face?

Magnetic fields are not dangerous to humans. Your magnets are also very small, they can be safely worn without health risks. Do be careful when assembling your diffuser as the magnets are very strong and may jump together with some force.

Read more about these magnets here.

Are the Scently diffuser plastics environmentally unfriendly?

Unlike and most polyester plastics, PLA plastics are more eco-friendly. Made from natural materials (Barrett 2019) instead of fossil fuels, PLA has been praised for its low carbon footprint (Zheng and Suh 2019). Not only is the manufacturing process more environmentally conscious, PLA is also biodegradable.

Read more about why we chose PLA as the eco-friendly alternative to other plastic material here. 

 

References 
  • Barrett, A., 2019. All You Need To Know About PLA. [online] Bioplastics News. Available at: <https://bioplasticsnews.com/2019/07/02/all-you-need-to-know-about-pla/> [Accessed 17 February 2021].
  • Conn, R., Kolstad, J., Borzelleca, J., Dixler, D., Filer, L., Ladu, B. and Pariza, M., 1995. Safety assessment of polylactide (PLA) for use as a food-contact polymer. Food and Chemical Toxicology, 33(4), pp.273-283.
  • Magnetpartner.com. n.d. Are Neodymium Magnets Safe? Learn How to Handle Magnets Safely. [online] Available at: <https://magnetpartner.com/blog/neodymium-magnets-safe#:~:text=Neodymium%20magnets%20are%20perfectly%20safe,all%20be%20damaged%20to%20magnets.> [Accessed 17 February 2021].
  • Markforged. 2021. PLA vs ABS vs Nylon. [online] Available at: <https://markforged.com/resources/blog/pla-abs-nylon#:~:text=PLA%20is%20a%20user%2Dfriendly,materials%20to%203D%20print%20successfully.&text=In%20addition%2C%20PLA%20is%20brittle,poor%20durability%20and%20impact%20resistance.> [Accessed 17 February 2021].
  • Narayanan, G., Vernekar, V., Kuyinu, E. and Laurencin, C., 2016. Poly (lactic acid)-based biomaterials for orthopaedic regenerative engineering. Advanced Drug Delivery Reviews, 107, pp.247-276.
  • Zheng, J. and Suh, S., 2019. Strategies to reduce the global carbon footprint of plastics. Nature Climate Change, 9(5), pp.374-378.

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